Purchase Options & Cancellation Policy

This policy explains how one-time purchases, subscriptions, and order cancellations work at Hydra Endura.

By placing an order on hydraendura.com, you agree to the terms outlined below.

One-Time Purchases

Order Cancellations

We begin processing orders quickly to ensure fast fulfillment.

• One-time orders may be canceled within 12 hours of purchase, provided the order has not yet been processed or shipped.

• Once an order has entered processing or shipment, it cannot be canceled.

To request a cancellation, please contact us as soon as possible at:
📧 Contact@hydraendura.com

Include your order number in your message.

Subscription Purchases

Hydra Endura offers subscription options for convenience and savings. You are always in control of your subscription.

Managing Your Subscription

You may:

• Pause your subscription

• Skip a shipment

• Change delivery frequency

• Update payment or shipping information

• Cancel your subscription entirely

All subscription changes must be made before your next scheduled order is processed.

You can manage your subscription at any time through your customer account or by contacting our support team.

Subscription Cancellations

• Subscription orders cannot be canceled once they have been processed or shipped.

• Canceling a subscription prevents future charges but does not refund orders already processed.

We recommend making changes at least 48 hours before your next billing date to ensure they apply in time.

Refunds After Cancellation

• Canceling a subscription stops future orders but does not automatically trigger a refund for past orders.

• Refund eligibility is governed by our Return & Refund Policy.

• Shipping fees are non-refundable unless the error was on our part.

Failed Payments & Account Holds

If a subscription payment fails:

• We may retry payment automatically

• Your subscription may be paused until payment is successfully processed

• Orders will not ship until payment issues are resolved

Promotional & Discounted Purchases

Orders placed using:

• Promotional pricing

• Discount codes

• Limited-time offers

• Final sale items

may be non-refundable and non-cancelable, unless otherwise stated at checkout.

Changes to Orders

Once an order has been placed:

• We cannot guarantee changes to items, quantities, or shipping addresses

• Please contact us immediately if a change is needed — we will do our best to help before processing begins

Contact Us

If you need help with cancellations, subscriptions, or order changes, contact us at:

📧 Contact@hydraendura.com

Our team typically responds within 1–2 business days.

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Policy Updates

Hydra Endura reserves the right to update this Purchase Options & Cancellation Policy at any time. Changes will take effect immediately upon posting to the website.